Terms of Service

About TradeForge

TradeForge is a sole-proprietor service business based in Calgary, Alberta, Canada. We build automation systems, websites, and tech setups for trades businesses and small businesses.

Services

TradeForge offers the following services:

• Automation Engine — Custom n8n workflows for missed-call SMS, lead follow-up, and CRM integration. Setup from $500. Optional monthly retainer from $300/month.
• Website + Branding — WordPress website, logo, and brand kit. Flat rate from $500. Delivered within 48 hours of completed intake.
• Tech / Smart Home Setup — On-site camera installation, smart home configuration, and Wi-Fi fixes in the Calgary area. From $150 per visit.

Exact scope, pricing, and deliverables are confirmed in writing before work begins. Verbal agreements are not binding.

Payment

Setup fees are due before work begins or as agreed in your service quote. Monthly retainer fees are invoiced at the start of each billing period. We accept e-transfer, credit card (via invoice link), and cheque.

Late payments are subject to a 2% monthly interest charge on balances outstanding beyond 30 days.

Delivery and Timelines

Website projects are delivered within 48 hours of receiving a completed intake form and required assets (logo files, photos, copy). Automation builds are typically completed within 3–5 business days of intake. On-site tech visits are scheduled based on availability — same-day service is offered when possible.

Timelines are estimates and may be affected by client response delays, third-party platform issues, or scope changes.

Revisions and Changes

Each project includes one round of revisions at no extra charge. Additional revisions or scope changes beyond the original quote will be billed at our standard hourly rate, agreed upon before work proceeds.

Cancellation and Refunds

Monthly retainer services may be cancelled with 30 days' written notice. No refund is provided for the current billing period.

For one-time setup projects: a full refund is available if work has not yet begun. Once work has started, a partial refund may be provided at our discretion based on work completed. No refund is provided after final delivery.

On-site tech visits are non-refundable once the technician has been dispatched.

Client Responsibilities

You agree to:

• Provide accurate information during the intake process
• Respond to questions and review requests within a reasonable timeframe
• Ensure you have the legal right to use any content, logos, or assets you provide to us
• Use any automation systems we build in compliance with Canadian anti-spam and telemarketing laws

Intellectual Property

Upon receipt of final payment, you own all deliverables created for your project (websites, workflow configurations, brand assets). We retain the right to reference the project in our portfolio unless you request otherwise in writing.

Any third-party tools or platforms used in your project (WordPress, n8n, Twilio, etc.) are subject to their own licensing terms.

Limitation of Liability

TradeForge is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim related to a project is limited to the amount paid for that specific project.

We are not responsible for third-party platform outages, changes to third-party APIs, or data loss caused by factors outside our control.

Governing Law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Calgary, Alberta.

Changes to These Terms

We may update these terms as our services evolve. Active clients will be notified of material changes. Continued use of our services constitutes acceptance of the updated terms.

Contact

Questions about these terms:

• Email: hello@tradeforge.store
• Phone: +1 (368) 399-6967
• Location: Calgary, Alberta, Canada